Eastern Industrial Supplies, Inc.
  • 13-Aug-2018 to 12-Oct-2018 (EST)
  • Greenville, SC, USA
  • Full Time

Medical, Dental, Disability, Life, 401k + Employer Match, Paid Holidays, Vacation, Sick Time and Eastern Cares Program


Summary:      Become an Eastern eCommerce Product and Content Specialist where you will maintain and analyze our product data and marketing assets as well as utilize various analytics tools to understand the effectiveness of our marketing efforts, better understand our visitors and optimize our store for conversions and sales.

 

This position is responsible for supporting our ecommerce business by presenting our product lines and marketing programs to our customers in the most efficient and compliant method possible. This means ensuring all product and marketing content is complete and optimized for transacting by collecting, organizing and providing feedback on key product attributes, images, and other digital assets. The ideal candidate will have a strong sense of urgency and understanding of managing data compliance requirements with multiple channel partners.

 

Essential Duties and Responsibilities: Included are the following. Other duties may be assigned.

 

  • Manage product data and images at the SKU and category levels, specifically:  resizing, reformatting, renaming, extracting, cleaning, manipulating, acquire and store product attributes, and media links.
  • Manage the ads that are running on the site.
  • Manage and monitor Insite/Google Analytics, SEO, and site traffic metrics.
  • Create product-focused content to be posted on social media avoiding copyright infringement.
  • Translate business requirements into the appropriate product data structure and work with the eCommerce / IT / Marketing teams on projects to streamline and improve the product content management process.
  • Contribute to ongoing systems improvements through process documentation to streamline processes and cross-team efficiency.
  • Other responsibilities and projects as needed.

 

 

Supervisory Responsibilities:  This job has no supervisory responsibilities at this time.

 

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

 

  • Work in a team oriented atmosphere while independently managing own priority workflow and responsibilities to create content for the website and posting content in a timely manner.
  • Effective and timely use of email, phone, chat, and social media channels.
  • Ability to learn quickly and flexibility to adapt to changing processes and responsibilities.
  • Ability to manage multiple, detailed tasks with urgency and accuracy to meet tight deadlines.
  • High aptitude for learning new software and understanding new technologies.
  • Strong professional communication skills.
  • Customer Service Assist in handling difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
  • Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;  Responds well to questions;  Participates in meetings.
  • Attendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Organization Plans effectively; manages multiple tasks/projects.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational Core Values.
  • Professionalism Approaches others in a tactful manner;  Reacts well under pressure.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Respects diversity.
  • Quality - Demonstrates accuracy and thoroughness; Attends to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

 

 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Minimum Education and/or Experience:  Bachelor's Degree in Information Management or Marketing or equivalent combination of education plus industry and eCommerce experience.
  • Language Skills:  Ability to read and comprehend verbal and written instructions, correspondence, and memos.  Ability to write simple to advanced correspondence.   Ability to speak clearly and effectively with customers or employees of organization.
  • Mathematical Skills:  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Reasoning Ability:  Ability to apply common sense understanding to carry out detailed written or oral instructions.  Ability to deal with problems involving a multiple concrete variables in standardized situations.
  • Computer Skills:  
    • Ability to work on personal computers using software applications such as Word, Excel, Google Apps (Gmail, Hangouts, Sheets, Docs, Drive), VPN, Chat, Facebook, Twitter, and Linkedin.
    • Ability to quickly and effectively learn new software.
    • Ability to work on mobile devices with Android and iOS operating systems.
    • High fluency in Excel including knowledge of advanced formulas and techniques.
    • Making suggestions for enhanced UX.
    • Prior experience with Insite Commerce and PIM technologies is a plus.
    • Experience with Adobe Creative Suite/Photoshop is a plus.

           

 

Other Qualifications:  This company reserves the right to modify, interpret, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties, including essential duties to be performed by the associate occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains "at-will".  The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision.

 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

 

 

Equal Opportunity Employer

Eastern Industrial Supplies, Inc.
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