Eastern Industrial Supplies, Inc.
  • 13-Dec-2018 to 11-Feb-2019 (EST)
  • Greenville, SC, USA
  • Full Time

Medical, Dental, Disability, Life, 401k + Employer Match, Paid Holidays, Vacation, Sick Time and Eastern Cares Program



Summary:  Coordinates activities of the organization engaged in the sale of fasteners, gaskets/seals and industrial tools and provides customer service to organizations by performing the following duties personally or through supervisors and co-workers.


Essential Duties and Responsibilities: Included are the following. Other duties may be assigned.


  • Generates new and repeat sales by providing product and technical information in a timely manner.

  • Enters sales quotations and orders for new and existing customers and follows up on quotations to determine and improve Eastern's competitive market position.

  • Provides quick, efficient and friendly customer service.

  • Confers with new, potential, and existing customers to ascertain fastener/gasket/tool products, commodities, and required delivery and/or service needs.

  • Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation.

  • Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.

  • Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability.

  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

  • Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

  • Works in the fabrication shop to cut gaskets and studs.

  • Groups and packages materials to make up kits.

  • Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.

  • Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing.

  • Monitors scheduled shipment dates to ensure timely delivery and expedite as needed

  • Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaint

  • Sets up and maintain customer files

  • Identifies trends in customer satisfaction or dissatisfaction

  • Communicates to the purchasing department unexpected increases or decreases in demand for products.

  • Follows company policies and procedures

  • Present a professional image at all times to customers and vendors

  • Manages time effectively, meet personal goals and work effectively with other members of the team

  • Maintains proficiency in using personal computer, data entry terminal and other common office equipment and software

  • Attends seminars on a regular basis to increase product knowledge and assist in training new associates.

  • Alerts management to significant customer or branch issues.

  • Reports for work on a regular and timely basis.


Supervisory Responsibilities: This job has no supervisory responsibilities.



Competency: To perform the job successfully, an individual should demonstrate the following competencies:


  • Technical Skills Based on strengths and weaknesses, pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational Core Values.

  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Respects diversity.

  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.


Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Education and/or Experience: Prefer Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.


  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.


  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • Computer Skills:  To perform this job successfully, an individual should have or should develop knowledge of Eclipse software.  Ability to work on personal computers using software applications such as Word, Excel, and Lotus Notes.


  • Certificates, Licenses, Registrations: Prefer current Driver's License


  • Other Skills and Abilities: None                                          


  • Other Qualifications: This company reserves the right to modify, interpret, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties, including essential duties to be performed by the associate occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains "at-will".  The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and color vision.


Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.


Equal Opportunity Employer


Eastern Industrial Supplies, Inc.
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